Hospitality, serviced housing, self-storage: ten years of operations and P&L, hands-on with hotel PMS since 2018. Since late 2023 I’m on the systems side, building and running an AI-powered operations platform for a German accommodation operator. Not pilots: software the team works in every day.
Residents housed at peak across the hospitality portfolio I ran.
External systems unified into one interface. How — the flagship ↓
Licensing avoided — built in-house instead of bought.
Where the judgment comes from, year by year.
From agent to running the portfolio: 120,000+ m² and 100+ SMB tenants at peak, a €15M+ project portfolio. Built the group’s management accounting from scratch; the finances of every business line ran through me.
Designed and launched a four-site self-storage business out of idle space, down to the unit grid with movable walls. ~90% occupancy, paid back a year ahead of plan, still running today.
Restarted a stalled 201-room hotel in two to three months, back to profit at ~70% occupancy. Hands-on with PMS ever since: Fidelio/Opera, TravelLine, Bnovo. ~2,000 residents housed at peak across hotels, hostels and dorms.
A 150–200-person operation, ~10 direct reports. Replaced WhatsApp chaos with one comms-and-task system and brought the whole team through the change.
Joined a German accommodation operator in a turnaround, as a project manager. The quotes for a PMS came to ~€60k a year, for software that didn’t fit how the business worked. I built instead — the flagship below.
Bookings, cleaning, maintenance, invoicing, payments and quotes for the whole operation — run by a team of two, where it once took a much larger one.
Everything the team touches, behind a single login.
Clients get a branded offer page; one click creates the booking and raises a draft invoice. An offer that took ~10 minutes now takes one or two; a large group booking with invoices, about an hour before, now runs in a few minutes (my estimates).
mcp-beds24 — an integration server that lets AI assistants operate the booking system: 55 tools behind preview/confirm gating, typed confirmation for high-risk writes, and an audit log. Least-privilege by design; a person signs off on anything that touches money.
I build AI-native with Claude Code and own the architecture, domain model, tests and deployment: test-first, architecture decision records, 14 adversarial self-audits of my own system so far — and it all runs in the EU region.
Physical spaces, bookings, invoices, people on site: the operational shape is the same across facility management, coworking, senior living, logistics parks. And I know the SMB side from within: my tenants were auto shops, small manufacturers and canteens.
Your apps finally talk to each other; eight systems above became one login.
Repetitive work runs on its own, with checks and audit logs where it counts.
AI drafts and sorts; a person signs off on anything that touches money or customers.
Systems built around how your team works. The ≈€60k/yr replacement above is exactly that.
Everything above runs behind a company login. This one is my own product: live, and in daily use.
The apps I tried teach you their course. I wanted to learn the words I actually meet, so a browser clipper sends anything I read into my review queue, and a Goethe-based word bank fills the rest. I don’t let the AI guess German grammar: every noun’s gender and plural gets checked against real dictionaries before a card is made. The AI itself runs on a budget, with every call logged and daily spend caps.